Airbus Helicopters signs HCare Smart contract with UTair in India

Monday, November 6, 2017

New Delhi: Airbus Helicopters has signed an HCare Smart contract with UTair India Private Limited. Under the contract, three H125 helicopters operated by UTair will be covered by Airbus’ HCare Smart program for a period of five years. The contract covers both scheduled and un-scheduled events providing all necessary support to the operator to carry out its operations safely, efficiently and cost-effectively.

Airbus Helicopters enhances its commitment towards Indian customers through its HCare program. More and more Indian customers are now subscribing to this material support program that reduces the operating cost and improves the availability of the helicopter.

Anshul Bhatt, CEO UTair said, “Airbus has been our enduring partner in India and we are proud to take this relationship forward with the signing of the HCare Smart contract. With an aim to improve the customer experience and meet the growing demand for helicopter services in India, we chose this program that provides an unparalleled servicing experience. Through this collaboration with Airbus, we hope to set a new benchmark in terms of safety, customer satisfaction and operational availability.”

“Airbus Helicopters is proud of its long-standing collaboration with UTair,” said Xavier Hay, President, Helicopters, Airbus in India. “We now have one-third of the single engine fleet in India covered under this program. Our aim in the medium term is to have most of the Indian fleet covered by the HCare Smart program. It’s a win-win situation. The program offers comprehensive services that provides maximum helicopter availability and also ensures safety and reliability.”

About HCare
HCare is Airbus Helicopters’ redefined services offer which emphasizes the company’s commitment to service quality and performance and provides the rotorcraft industry’s most inclusive service coverage. HCare is the product of the company-wide transformation, and underscores a commitment to continuous improvement across the entire offer, bringing tailor-made and competitive services to the customers’ doorstep. The HCare offer brings superior customer service support in 5 domains: Material Management; Helicopter Maintenance, Repair and Overhaul (MRO) and upgrades; Technical Support; Training and Flight Operations and Connected Services. As part of this commitment to constantly support customers around the world, experts are available on-call 24/7 to support customers whenever and wherever they need it.

About Airbus
Airbus is a global leader in aeronautics, space and related services. In 2016, it generated revenues of € 67 billion and employed a workforce of around 134,000. Airbus offers the most comprehensive range of passenger airliners from 100 to more than 600 seats. Airbus is also a European leader providing tanker, combat, transport and mission aircraft, as well as Europe’s number one space enterprise and the world’s second largest space business. In helicopters, Airbus provides the most efficient civil and military rotorcraft solutions worldwide.